FREQUENTLY ASKED QUESTIONS
Here are answers to some frequently asked questions...
Do you make celebration cakes for smaller events like birthdays? Love Cake specializes in wedding cakes, but occasionally we will make cakes for other event types so long as the cake order meets our minimum order amount. Contact us for more information.
When can I schedule my cake tasting? Once your venue, planner, and flowers are secured, you are ready to schedule your Consultation and Tasting Experience. Please complete our Inquiry Form to get the process started.
Is your kitchen certified? Yes. Not only is our kitchen certified, but we also have a studio space dedicated to making wedding cakes.
Are you insured? Yes. We carry Commercial General Liability Insurance.
How many cake orders do you take per weekend? Our capacity is limited, and therefore we can usually only take 2-3 wedding cake orders per weekend.
How do I secure my date with you? We do not hold dates without a deposit. Once you receive your formal quote, a 50% non-refundable deposit is required to secure your date. If you prefer to secure your date before your consultation and cake tasting, a $500 non-refundable deposit is required to secure your date.
How far in advance should I order my wedding cake? Wedding cakes should be ordered 6-12 months in advance or more, especially for prime season months (April, May, June, September and October)
What methods of payment do you accept? We accept credit card, cash, check, Cash App and Venmo. We provide you with a convenient and secure online client portal where you can manage your account and make payments online.
How far will you travel for a wedding cake delivery? We service the greater Raleigh area and limit our deliveries to a one-hour drive, one way, to ensure we have enough time to make all our other deliveries.
What size are your cake slices? Our slices are the standard 1" x 2" slice and are about 5"- 6" inches tall.
What is your minimum order amount? Our commissions start at $850. Pricing takes into consideration many factors, such as size, design work, time of year (peak or off-peak), and travel distance. Please contact us for pricing.
Do you provide kitchen cakes? Yes. Kitchen cakes can be ordered with any custom-displayed wedding cake of 100 servings or more. Kitchen cakes are priced at $7.00 per serving and are identical to your display cake when plated.
How much cake should I order? Your number of servings should match your headcount, however, there are other factors to consider when determining the amount of cake you will need. This can be discussed at your consultation.
How many flavors can I order? Typically we recommend limiting your display cake to two flavors. This makes serving the cake faster and more efficient. It also divides the cake flavors out more evenly.
Do you provide the flowers for the cake? No. You will need to order your flowers through your florist. The florist usually leaves a vase of flowers at the cake table and we are responsible for adding them to the cake.
Are you able to serve the cake to our guests? No. Typically, your caterer will handle cutting and serving your cake. We do provide a cutting chart so they know what flavors are in each tier and how many slices each tier yields.
Can I order a faux cake or add faux tiers? Yes. Fake tiers are great for improving the overall design of a cake and giving added height without having all the extra cake but are not necessarily the best method for cost savings. We can also provide custom faux cakes, but we do charge the same for them as we do a real cake.
Do you provide cake stands? Yes. We include cake stands in all of our cake packages. Visit our Rentals page to see our inventory and pricing. If we do not have a cake stand that suits your needs, another option is renting one through your rental company. Some venues and even event planners have them in inventory, so be sure to ask them as well. Because wedding cakes are usually heavy, it's very important to have a cake stand that can hold 40lbs or more. We highly suggest using a cake plateau or platform versus a pedestal cake stand, unless the pedestal cake stand is rated for heavy loads, which in that case, Love Cake can help you!
Do you make groom's cakes? Yes. If tour schedule permits, we provide groom's cakes to already contracted wedding cake clients.
Do you offer any gluten-free cake options? Yes. We have an amazing gluten-free chocolate cake that everyone loves! We are still working on adding more options to our menu.
Do you have any nut-free cake options? While most of our products are nut-free, we do offer cakes and fillings that contain Almond extract, Walnuts, Pecans or Peanuts, which in this case, it will be indicated in the menu description. We are not a nut-free facility, but we do our best to prevent cross-contamination.
How do I order my freshly made anniversary cake? Anniversary cakes are included in our cake packages. You will receive a 6" buttercream cake, a special Love Cake design, with your choice of cake flavor and one filling (exceptions may apply), which you can order FRESH for your first anniversary. Anniversary cakes must be ordered at least two weeks before the desired date of pickup and need to be ordered within one month past the anniversary date, at which time the offer will expire. Please complete our order form to begin the order process.
Is Love Cake an environmentally friendly business? Love Cake has taken steps toward a cleaner earth by employing digital contracts, invoices & online payments, e-Newsletters and e-Invites, sourcing ingredients and supplies locally whenever possible, providing recyclable disposables, utilizing reusable totes and Cake Safes for cake transportation & delivery, and by making energy-efficient improvements to our place of business.
